EastEssence.com ships Worldwide! • We ship FedEx and DHL! We offer FREE standard shipping on all orders OVER $125 for continental USA, UK and Canada only
Shipping to the USA, USA territories, UK, and Canada
PO Box delivery would require USPS delivery and may slow the delivery process. Please provide a street address for timely delivery.
Standard Shipping
$9.99 flat rate
Delivered within 8-12 business days (business days are Monday through Friday, not including bank holidays). Eg:If your purchase was made Friday, July 23, you can expect delivery by Monday, August 9.
FREE Shipping with purchases over $125
Tracking number emailed to you within 5-9 business days
No weekend delivery
Express Shipping
$18.99 variable rate
Delivered within 5-7 business days (business days are Monday through Friday, not including bank holidays). Eg:If your purchase was made Wednesday, July 28, you can expect delivery by Friday, August 6.
Cost may increase with purchase of more than three items, depending on weight
Tracking number emailed to you within 2-4 business days
No weekend delivery
Super-Express Shipping using FedEx (COMING SOON)
$19.99 on first item, $4.99 each additional item within each purchase
Delivered within 2-4 business days (business days are Monday through Friday, not including bank holidays). Eg:If your purchase was made Tuesday, July 27, you can expect delivery by Friday, July 30.
Saturday delivery
Tracking number emailed to you next day
Shipping to International Destinations
Orders shipping to International addresses have a maximum merchandise sub-total (excluding E-Gift Certificate) purchase amount limit of $1,000, or a maximum purchase item limit of 20 items per order, whichever comes first. We apologize but no weekend, PO Box or Gift Card deliveries are available for international purchases.
Delivered within 12-16 business days (business days are Monday through Friday, not including bank holidays). Eg:If your purchase was made Friday, July 23, you can expect delivery by Friday, August 13.
Tracking number emailed to you within 9-13 business days
Express Shipping
$29.99 US Dollars variable rate
Delivered within 7-10 business days (business days are Monday through Friday, not including bank holidays). Eg:If your purchase was made Thursday, July 29, you can expect delivery by Wednesday, August 11.
Tracking number emailed within 4-7 business days
Shipping with Gift Card Purchases
There is no shipping and handling charge on Gift Card only orders with standard delivery.
Express delivery, flat rate of $9.99
Orders containing a Gift Card and Merchandise, only the standard delivery option is available.
Please refer to the above shipping rates chart for both standard and express delivery rates.
Delivery Time Estimates and Considerations
Credit card authorization and address verification must be received prior to order processing.
Orders with "Out of Stock" item(s), may take an additional 2 to 5 business days to process and ship.
There is always a 3-day minimum processing time except for super-express orders
International Taxes, Duties and Customs Fees EastEssence ships your package DDU, "duties and taxes unpaid", and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
USPS's local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Shipping On Returned Items
EastEssence.com stands by all the items. Please note there could be a slight variance in color due to screen resolutions which cannot be perceived as a defect. Also due to the manual nature of the hand embroideries there can be a slight variation in designs.
All returned merchandise is subject to inspection. Exchanges for defective items will be made with identical size and item free of charge.
A Return Merchandise Authorization (RMA) number and our address for return shipping will be emailed to you.
Pack and seal your return merchandise securely (in the original package if possible), print, complete and include RMA response email and "Customs Documents" (if applicable).
After our customer service department receives and reviews your returned(s) a replacement item(s) will be mailed to you, if available, standard shipping unless requested otherwise, at no additional cost.
If no replacement item is available a full refund/credit for item cost and shipping charges will be given.
If you received the wrong item, to receive credit for your return shipping cost you must attach the Return Shipping Receipt along with the Return Form.
If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
