1. Do you accept phone orders? Yes we accept Phone orders. Please call Toll free 888-587-8417

2. How can I check on my order? Please click on the Order Status Tab and enter your order number. You can also log in to your account to see all past and pending orders

3. What if the item I am looking for is not shown on the website? If you have known that we carried that item please email support@eastessence.com with the details and we can confirm if it is possible for us to make it. We accept custom orders on various styles and sizes

4. Can I modify or adjust my order? Yes you can modify an order or cancel it before it is processed

5. Do you have a East Essence catalog? Yes we have a East Essence catalog. Please email support@eastessence.com with your mailing details and we will send it to you.

6. How quickly do you ship? Normal shipping times are 7-10 business days

7. Is my credit card number and information secure? Yes your credit card number and information is completely secure. We do not sell or exchange any personal information

8. How do I know what size to choose? Please refer to our size chart

9. How can I pay for my order? Credit, Debit, Paypal

10. How can I return or exchange my merchandise? Please refer to our return policy

11. What if the merchandise is not in stock? You can special order out of stock merchandise. Please email support@eastessence.com

12. How can I purchase a eastessence Gift Card? Coming soon

13. What if I haven't received my order? Please use the tracking tab. You can also email support@eastessence.com with your order number to get updated status of your order

14. Why do you ask me to register? Registration helps you to make future shopping experience better.

15. How do I contact you? Please call or email us at support@eastessence.com