Returned items must be mailed back to EastEssence California within 30 days of delivery date in order to receive a full refund.
Returned items must meet all the following criteria:
- Item should not be worn
- Item should be in its original new condition
- Item should not be washed
- Item should be in original packaging and has all original tags attached
- Item should be mailed back to EastEssence within 30 days from the date of delivery.
If your return does not meet the above criteria please email us at email@example.com. Tell us which conditions have not been met and we will suggest a suitable alternative if possible. If we receive the item in a condition that does not meet our return criteria, we reserve the option to not refund the item or return it to customer at their own expense.
You should expect to receive your refund within four weeks of shipping your package. However, our customers usually receive their refunds more quickly. This time period includes the time it takes for your package to reach us once shipped (from 5 to 10 business days for USA and 15 – 25 business days for other countries) and the time it takes to process your return (3 to 5 business days). You will be notified via e-mail of the status of your refund and any potential adjustments once we have received and processed the return.
Adjustments to credit cards should appear within two billing cycles.
Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above.
Please note that we do not refund shipping costs and duty taxes.
Other not-refundable items are: Length Customization fees and Size Customization fees for sizes 4XL and above.
Final Sale items are FINAL SALE! And cannot be returned or exchanged.
If you received FREE shipping on your order, and if you return items causing the value of the original order to fall below USD100, you will be charged for the original shipping costs.
Items with size customization for 6XL & 7XL are Final Sale and cannot be returned or exchanged.
If you want to make an exchange we will issue you a Store Credit to use for a new purchase. Exchange Store Credits include the value of returned items and a standard shipping credit so that you do not have to pay to have your exchange item sent to you. (Returns at a value of over USD100 will not include a shipping credit since the exchange order is eligible for the FREE shipping offer). Other benefits include:
- Your price is guaranteed
In the event your purchase was made during a sale, you are still eligible to purchase your exchange item for the price you paid at the time of the original purchase.
EastEssence Exchange Store Credits do not expire.
Our Exchange Store Credits do not have an expiration date and therefore do not expire. You can hold them indefinitely and use them at your own convenience.
- You can use them with other offers.
Your Exchange Store Credit is the same as cash. You can use them in conjunction with our other special offers like FREE shipping; and any other special discounts or promotional sales that may be offered.
- Shipping is included.
Since your Exchange Store Credit will include a credit for shipping, you can take advantage of the credit and add other items to your order. You will only have to pay for the new items and any difference in shipping costs.
Each order is eligible for one exchange shipping fee. Repeat
exchanges for the same original order will not receive the standard shipping
- Issued Exchange Store Credits cannot be cancelled and refunded.
Return and Exchange Process
To return or exchange an item you purchased, simply complete the returns or exchanges form from your account on www.eastessence.com
After filling out the returns and/or exchanges form please wait to be contacted by our return department. A representative will contact you via email within 24 - 48 business hours with further instructions for making your return.
If you have any general concerns or questions about our returns policy, please email us at firstname.lastname@example.org and we will respond within 48 hours. You can also find detailed information about our returns & exchanges policies in FAQ
All returns are processed at our US warehouse.
We do not cover the cost of return shipping and customers are responsible for return shipping cost.
Marketplace items are sold and fulfilled by a third party vendor. East Essence does not manufacture these items, therefore the return policy is according to the seller.
Please be sure to read return policies under the marketplace vendor.
*Marketplace items are FINAL SALE unless stated otherwise under item.