Thank you for shopping at! We are confident that you'll be satisfied with your order. However, if for any reason you are not, please select from one of the following options.

For existing orders, Please select one of the following.

Return   Exchange


For our steps on return and polices please see below.

At EastEssence we want to make your exchange or return as easy as possible. 

Returned items must be mailed back to EastEssence California within 30 days of delivery date in order to receive a full refund.
Returned items must meet all the following criteria:
  • Item should not be worn
  • Item should be in its original new condition
  • Item should not be washed
  • Item should be in original packaging and has all original tags attached
  • Item should be mailed back to EastEssence within 30 days from the date of delivery.

If your return does not meet the above criteria please email us at Tell us which conditions have not been met and we will suggest a suitable alternative if possible. If we receive the item in a condition that does not meet our return criteria, we reserve the option to not refund the item or return it to customer at their own expense.

You should expect to receive your refund within four weeks of shipping your package. However, our customers usually receive their refunds more quickly. This time period includes the time it takes for your package to reach us once shipped (from 5 to 10 business days for USA and 15 – 25 business days for other countries) and the time it takes to process your return (3 to 5 business days). You will be notified via e-mail of the status of your refund and any potential adjustments once we have received and processed the return. Adjustments to credit cards should appear within two billing cycles.


Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above.
Please note that we do not refund shipping costs and duty taxes.

Other not-refundable items are: Length Customization fees and Size Customization fees for sizes 4XL and above.

Final Sale items are FINAL SALE! And cannot be returned or exchanged.

If you received FREE shipping on your order, and if you return items causing the value of the original order to fall below $150.00, you will be charged for the original shipping costs.


If you want to make an exchange we will issue you a gift certificate to use for a new purchase. Gift Certificates include the value of returned items and a standard shipping credit so that you do not have to pay to have your exchange item sent to you. (Returns at a value of over $150 will not include a shipping credit since the exchange order is eligible for the FREE shipping offer). Other benefits include:

  • Your price is guaranteed.
    In the event your purchase was made during a sale, or the price increases after a restock, you are still eligible to purchase your exchange item (for even exchanges only) for the price you paid at the time of the original purchase.
  • EastEssence gift certificates do not expire.
    Our gift certificates do not have an expiration date and therefore do not expire. You can hold them indefinitely and use them at your own convenience.
  • You can use them with other offers.
    Your gift certificate is the same as cash. You can use them in conjunction with our other special offers like FREE shipping; and any other special discounts or promotional sales that may be offered.
  • Shipping is included.
    Since your gift certificate will include a credit for shipping, you can take advantage of the credit and add other items to your order. You will only have to pay for the new items and any difference in shipping costs.

Return and Exchange Process

To return or exchange an item you purchased, simply complete the returns or exchanges form from your account on

After filling out the returns and/or exchanges form please wait to be contacted by our return department. A representative will contact you via email within 24 - 48 business hours with further instructions for making your return.

If you have any general concerns or questions about our returns policy, please email us at and we will respond within 48 hours. You can also find detailed information about our returns & exchanges policies in FAQ

All returns are processed at our US warehouse.

Standard Shipping

  • Orders can be cancelled or changed completely only within the first 24 hours of placing the order.
  • We CANNOT guarantee cancellations or changes after 24 hours, our items are made-to-order and once processed cannot be cancelled.
  • If we are able to stop your order in the middle of processing time, it will be assessed a 25% restocking fee.

Express Shipping

  • Orders cannot be cancelled as they are processed the same day.
  • We do not cover the cost of return shipping as you will be responsible for return shipping charges.
  • Please note that we are not responsible for items lost in return shipping so please ensure you ship through a courier that offers tracking service.
  • Shipping and handling charges are also nonrefundable
  • Orders with free shipping exchanged or returned will be assessed a shipping charge of $9.99 to cover the cost of original shipping. We pay this to the courier company irrespective of customers decision to return/exchange, hence it is recovered.
  • Do not refuse delivery. Call us if you would like to cancel/return an order. Courier companies are third parties. Refused packages are abandoned by courier companies and redirection to our office is not guaranteed. If redirected, your package will be treated as return and return shipping fees will be assessed. If the package is lost or abandoned during return complete cost of the package will have to be borne by the customer. Hence please contact us if you chose to return/cancel an order and we will be happy to assist.
  • If after inspection, the item is concluded as not in immediate re-saleable condition, there could be a 10-30% restocking fee. A 15% restocking fee will be applied to any item not qualified for immediate re-sale.
  • A 30% restocking fee will be charged on items with missing tags that appear to have been used or abused.
  • No refunds will be given on intentionally damaged or altered items.

We take pride in our products.

  • If you received a defective or wrong item you will have to contact EastEssence within 30 days of receiving the order.
  • Please note there could be a variance in color due to screen resolutions which cannot be perceived as a defect. Also due to the manual nature of the embroideries there can be notable variations in embroidery designs which are common industry accepted standards for hand-made items.
  • All returned merchandise is subject to inspection.
  • Exchanges for defective items will be made with identical size and item ONLY, free of charge. will cover the return shipping costs.
  • Your replacement item will be shipped standard shipping.
  • If you request express shipping applicable fees will be included in your final cost.
  • If no replacement item is available a full refund for item cost and shipping charges will be given.
  • If you received the wrong item, to receive credit for your return shipping cost you must attach the Return Shipping Receipt along with the Return Form.
  • We advise that return shipping should be made using $4.95 flat rate priority mail USPS envelope. If customer uses an alternate carrier, will only refund the equivalent USPS Priority Mail fee.
  • Final sales: All Gift cards, e-gift certificates, jewelry and items marked as "Sale" are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
  • Full Custom altered orders: complete custom orders cannot be returned for exchange, credit or refund. These items are specifically made to fit you and have no resale value.
  • Length Customization Fee is non-refundable.
  • Sizes from 4XL to 7XL are considered custom, hence customization fee will be non-refundable.
  • School uniforms with logos are final sale.